Frequently Asked Questions

Resident Services 

Deliveries and Parcels
Packages have a way of arriving when you’re not home. To help out, our modern package concierge area will log and notify you of all deliveries by UPS, Fed-ex or any other carrier services. You will then be able to pick it up at your convenience. 

Metro

(513) 621-4455 – Operates from approximately 4:00a.m to 1:30a.m each and every day and serves Hamilton County residents along with some commuter trips from Clermont, Warren and Butler counties into Cincinnati.

Complimentary WiFi Internet Access

You can enjoy wireless internet service in the following locations at One Lytle Plce:

Provider:"Speed Zone" Password Key: 5136217578

• Sun Deck
• Resident Lobby
• Leasing Office
• Pool Atrium
  
  

  Insurance

  Renter's Insurance is required of our residents. It protects your personal property if anything happens, and may pay for any damage or loss to the apartment property. Like everyone at our community, you are responsible for damage or loss to apartment property, and your person caused by fire, vandalism, water damage, and other injurious acts or crime. Please contact the leasing office for more information.

  Important Telephone Numbers

  Emergency Services: 911
  Police Department: 513-352-5420
  

  Fire Department: 513-352-2311
  

  Leasing Office: 513-621-7578
  

  Maintenance Emergency: 513-621-7578 Opt. #3
  

  
  

  Schools
  

  Elementary-Hays Porter Pre K-6th Grade
  

  High School-Of Choice- 7-12 Grade (must register at the board of Education).
  

  
  

  City of Cincinnati Board of Education
  

  http://www.cps-k12.org/schools/find-a-school
  

  (513) 363-0000 
  
  

  There are many excellent magnet schools available as well!

Apartment Maintenance 

Pack Service Requests

It is our goal here at One Lytle to respond to your service requests within 48 hours (excluding weekends). If special parts or outside services are required, we’ll take care of those arrangements for you, communicate with you, and complete your request as quickly as possible. To make sure you get the service you deserve, please direct all requests to the One Lytle leasing office or you may enter them through the resident portal at http://www.onelytle.com. We will do everything we can to ensure a prompt and accurate repair the very first time!

Emergencies

Our on-call maintenance technician will be happy to assist you with the following 24-hour emergency items:

No electricity throughout the apartment
No water throughout the apartment
No heat/AC in extremely cold/hot temperatures (60 degrees or below/80 degrees or higher)
Water coming into your apartment (i.e. flooding, leaks, etc.)
Toilet not working (if you only have one bathroom)
Possibilities of fire from electrical sparks, burning odor, or detection of smoke. If a fire occurs, call 911 first!
Anytime your apartment security is compromised (i.e. broken window, damaged lock, etc.) If you are experiencing a life-threatening emergency, please dial 911!

Meanwhile, here are a few guidelines for handling some possible issues:

Electrical (power failure)

Determine if there is an area power failure and that your electricity payments are up to date. You may call Duke Energy to get information on electrical outages at 800.543.5599.

Check your circuit breakers. Turn them all to the “OFF” position, then turn to the “ON” position.

Call our office if an area power failure is not evident and step two does not restore power. 513-621-7578 opt. #3

Plumbing(stoppage or overflow)

Turn off the “shut off” valve nearest the fixture. Note: To do so, turn the shut-off valve a quarter to the right.

Do not use fixture.

Call our office. 513-621-7578 opt. #3

Keys and Locks

If you are locked out of your apartment during normal business hours, please contact the leasing office. We will be happy to provide you with a key with proper photo identification. If you are locked out during non-business hours, please contact a local locksmith.

Klinge and Son- (513) 961-2154. For security reasons, our maintenance staff is not permitted to unlock your door after business hours.

Pest Control

If you require pest control service, please contact our leasing office and we will be happy to schedule a pest control appointment for you. You will be asked to secure all pets during this pest control visit.

Light Bulb Replacement

When you move in your apartment will be fully equipped with light bulbs in all of the permanent fixtures. If you need a bulb replaced, please contact the leasing office to enter a service request.

Caring for your Apartment 

Plumbing

If you notice a slow drain in your kitchen or bathroom please contact the leasing office and enter a service request rather than trying to clear the drain yourself using any type of chemical such as Drano.

Garbage Disposals

Due to the high-rise nature of our building, it is recommended that any and all food scraps go in the garbage and not down the drain into the disposal. Always run cold water while using your disposal.

HVAC Filters

Air filters will be changed on a bi-annual basis as part of our preventative maintenance program. If you would like it changed more frequently, please contact the office and put in a service request and we will happily replace it for you. Keep in mind that the AC return vent needs to be free from obstruction in order to keep the system running to the optimum level.

Caring for your Community  

Grounds and Hallways

In order to provide our residents with a pleasant place to call home, we work hard to keep the grounds and common areas clean, neat and attractive for everyone to enjoy. Some basic community guidelines to help us stay beautiful are:

Please make sure your garbage goes straight from your apartment to the community trash chute. We do not allow bags of trash to be left in hallways or common areas.

Please take care to clear personal belongings from outside your front door. We love to see a standard front door mat or seasonal decor gracing your entry, but anything else simply does not help in our community efforts to keeping our community looking neat and clean.

Please remember that smoking is not allowed in our common areas, hallways or elevators. If you wish to smoke inside your apartment, we strongly suggest using the balcony so as not to disturb your residents with the second hand smoke.

Finally, please show respect for landscaped areas, shrubbery, and trees. We work hard to keep the grounds looking great and appreciate your help in keeping them that way. Please make sure that you are only allowing your pets to go potty in the designated “pet potty” areas in the mulch on Pete Rose or Mehring Way. Please do not allow them to go on the concreate at the entrances/exits of the building or on any bollard or concreate posts.

Disturbances and Noises

Noise can be a nuisance, and at One Lytle, we ask all of our residents to be considerate of their neighbors when entertaining, using their television or stereo, or using appliances and vacuum cleaners late at night. This also includes using the laundry room after 11pm.

If you are experiencing a noise concern, please let our leasing staff know and we will address the issue promptly.

Recycling

We offer recycling services down on the loading dock at Pete Rose Way. Please place all recycling items in bins and make sure all boxes are broken down. If you have bagged trash or boxes that will not fit down the trash chute, you may take these items to this area as well.

Patios and Balconies

Since the appearance of balconies and patios affect the appearance of our community, they may not be used for the storage of trash, boxes, tires, auto parts, broken furniture, etc.

Solicitors

For your peace of mind, door-to-door solicitation is not allowed. If a solicitor makes it to your door, please refer them to our office. We will take care of it.

Weapons and Firearms

Displaying or discharging fireworks, guns, slingshots, or any type of firearm or weapon is strictly prohibited. Violation of this policy by any resident, occupant, or guest may result in the immediate termination of the lease contract.

Community Recreation and Amenities   

Fitness Center

Our community includes a complimentary 24-hour, 3,000 square foot high-tech fitness center and recreational facility with cardio and weight training rooms, plus showers and locker rooms. The fitness center is located on the 1st level and requires a key fob for access.

Pool, Spa and Sauna

Our pool area, on our first level, offers a large, heated indoor swimming pool with accompanying whirlpool spa and sauna. The pool area is open year-round from 8:00 am to 11:00 pm, and includes several tables and chairs, as well as complimentary Wi-Fi internet access.

Sun Deck

The Sun Deck is a wonderful place to sun yourself or observe our spectacular views! Go to the 26th floor and follow the signs up the stairwell to the rooftop. The rooftop Sun Deck is available to rent for private parties. The rental rate is $100.00 for 6 hours. There is a $150.00 deposit required. Space is limited to 50 people. Contact our office to complete your reservation.

Resident Lounge

One Lytle provides a Resident Lounge and Business Center for use by our residents 24 hours a day. This includes a seating area, Wi-Fi Internet, big screen tv, 3 computers with a printer, scanner and fax machine.

Parking

Inoperable Vehicles

All vehicles parked in community parking areas must be in working condition and have current registration tags. Additionally, we must ask that if you do not intend to operate your vehicle for an extended period of time that you park in less premium parking spaces as a courtesy to your neighbors. Vehicles in violation of the following guidelines will be towed without notice at the owner’s expense:

Abandoned vehicles and disabled cars

Vehicles without an appropriate One Lytle-issued parking permit displayed (guest parking)

Vehicles with expired license plates

Vehicles parked in fire lanes

Vehicles parked in handicap zones without the proper permit

Vehicles blocking the trash compacter or other vehicles

Vehicles parked illegally in an assigned space of another resident

Bicycles and Motorcycles

All bicycles must be locked to the provided bike racks or in the assigned bike storage area.

Motorcycles must be registered with the office and parked in the assigned motorcycle parking area.

Garages

We offer both assigned uncovered($80-$90) and covered($105-$120) parking for our residents. All residents that have a vehicle must register for an assigned parking space and are not permitted to use the guest parking spaces.

Guest Parking

One Lytle is one of the only communities in the downtown area that offers complimentary guest parking! We have over 40 guest spaces available for their use. All guests parked in the guest lot, must register their vehicle at the leasing office and obtain a valid guest parking permit to be displayed in the windshield of their vehicle. Not for residents' permanent use. Residents are required to park in the reserved and attached parking garage to the High Rise Building. Each space rents for $80-$120 per month.

Pets

Dogs and cats are welcome at One Lytle but we do have a few restrictions:

All pets must be registered at the leasing office.

Unfortunately, we are not able to accommodate dogs larger than 70lbs.

We allow up to two pets per apartment. We do have a pet fee of $35/month per pet and a non-refundable pet fee of $200/pet.

Breed restrictions apply

Your dog must be leashed and under your control at all times when outside your apartment.

You must pick up your pet’s waste each time you take him or her out and ensure you are using the approved “potty” areas.

Pets are not to be left unattended outside or on the balcony/patio of your apartment.

Cats must remain inside your apartment or be leashed, or in a carrier, when outside.

An aquarium is fine, but if it holds more than 50 gallons of water, we need you to have insurance for it.

Sorry, but we can’t allow any wild, exotic, endangered or poisonous animals, reptiles, or birds to be in residence at One Lytle.

For the community’s rules about other types of pets, please check with the office. We’ll be happy to provide more information.